Delivery

DELIVERY INFORMATION

At Vitamin Injections London, we use Royal Mail Recorded Delivery for all UK and Northern Ireland purchases. Products will arrive at their destination within 5-7 working days of order placement.

All orders received before 2pm will be shipped on the same day. Domestic delivery and packing fees are included in our online prices.

Vitamin Injections London also delivers internationally. We use Fedex for all EU and international purchases. if you are located outside of the UK, our delivery charge is a flat rate £8 per order. Orders outside the EU, clients will be liable for any import duties and local taxes in your country.

If you have any questions or concerns about our delivery procedures, please email us at info@vitamininjections.co.uk.

Returns & Exchanges

At Vitamin Injections London, we hope you enjoy your products. If for any reason you wish to return your order, you may send back your unused product(s) within 28 days alongside your original receipt so that we can process a refund for you. Unfortunately, we aren't able to exchange products. Returned items must reach us in their original condition, including inner and outer packaging if applicable. Regretfully, we cannot refund or replace any used items unless they are faulty or damaged. This does not affect your statutory rights.

Refunds will not include the delivery or packaging fees incurred from returning your goods to us. Only items purchased through www.vitamininjections.co.uk may be returned. We do not handle returns if the initial Vitamin Injections London order was placed at a third party seller. You are responsible for ensuring that your returned order reaches us. We recommend opting for tracking or insuring your package prior to delivery. We cannot be held responsible if your returned order does not reach us within the allotted 28-day window.

Please send returned items to the following address, clearly stating your name, address, and order number on a separate paper document:

 

Vitamin Injections London - Product Returns,
98 Crawford Street,
London
W1H 2HL
United Kingdom

 

If you have any further questions or concerns regarding our returns policy, please email us at info@vitamininjections.co.uk.

Damaged & Defective Products

Product damage or shortfall must be brought to our attention within 72 hours of receipt. Please call us on +44 (0) 203 823 6551 if you believe that your items have been damaged or tampered with in any way. In order to expedite your enquiry, please send an image, video or other tangible proof of the damaged product to info@vitamininjections.co.uk.